Terms of service

OVERVERVIEW

Welcome to Norfae Toymi! The terms “we”, “us” and “our” refer to Norfae Toymi. Norfae Toymi operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Norfae Toymi is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (these “Terms”), describe your rights and responsibilities when you use the Services.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree to these Terms or our Privacy Policy, do not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your region, or you have given consent for any minors under your care to use the Services on devices you manage.

You may be required to provide information (email, billing details, shipping details) to use the Services. You represent that all information provided is accurate, current, and complete.

You are responsible for securing your account credentials and all activities under your account. You may not transfer or sell your account.

SECTION 2 — OUR PRODUCTS

We strive to accurately describe our products. However, colors and appearances may vary depending on your device.

We do not warrant that the quality or appearance of products will meet your expectations.

Product descriptions and availability may change at any time without notice.

SECTION 3 — ORDERS, RETURNS & EXCHANGES

Orders

Placing an order constitutes an offer to purchase. Acceptance occurs only when Norfae Toymi confirms the order and processes payment.

Orders may not be cancelable after acceptance. If we modify or cancel an order, we will attempt to notify you using the provided contact details.

You represent that purchases are for personal use, not resale.

Return & Exchange Policy (Updated)

NO RETURNS — NO REFUNDS

Norfae Toymi does not accept returns or issue refunds for any products once purchased. However, we may provide an exchange in eligible cases. Please contact us before sending any product back.

FREE EXCHANGE FOR DAMAGED / WRONG ITEMS (Within 3 Days)

You may request a free exchange if your item arrives:

damaged
defective
incorrect

You must report the issue within 7 days of delivery.

Conditions for Exchange Eligibility

Provide photo/video proof of the damage, defect, or incorrect item
Product must be unused (except for the defect)
Packaging and tags should be intact
Exchange request must be made before sending back the item

How to Request an Exchange

Email us at info@norfae.com with:

your order number
photos/videos
issue description

Do not return items without authorization.

Non-exchangeable items

Items damaged by customer mishandling
Used or worn products
Personalized/custom items
Sale items
Gift cards

SECTION 4 — PRICES AND BILLING

Prices may change without notice. Posted prices do not include taxes, duties, or shipping unless stated.

You agree to provide accurate purchase and billing information and maintain up-to-date account details.

You represent that you are authorized to use any payment method provided.

SECTION 5 — SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or external events.

Risk of loss transfers to you once the product is handed to the carrier.

SECTION 6 — INTELLECTUAL PROPERTY

All content, branding, graphics, text, media, and site design are owned by Norfae Toymi and protected by intellectual property laws.

You may not reproduce, distribute, modify, or exploit site content without permission.

Norfae Toymi trademarks, logos, and brand assets may not be used without written authorization.

SECTION 7 — OPTIONAL TOOLS

Third-party tools may be provided “as-is” with no oversight from us. We are not liable for your use of these optional tools.

SECTION 8 — THIRD-PARTY LINKS

We are not responsible for third-party sites linked from our Services. You access them at your own risk and should review their policies before engaging with them.

SECTION 9 — FEEDBACK

Any feedback, ideas, or suggestions you submit may be used by us without compensation. You grant us a perpetual, worldwide, royalty-free license to use, modify, distribute, and publish such feedback.

You represent that your feedback is lawful and does not violate intellectual property rights.

SECTION 10 — ERRORS, INACCURACIES & OMISSIONS

We reserve the right to correct errors in product descriptions, pricing, promotions, availability, or other site content at any time without notice.

SECTION 11 — PROHIBITED USES

You may not use the Services for:

unlawful activities
violating intellectual property
harassment or abuse
spreading false or harmful content
uploading malware
data scraping
interfering with security features

Violation may result in account suspension or termination.

SECTION 12 — TERMINATION

We may terminate your access at our discretion. You remain responsible for all charges up to the date of termination.

Certain clauses survive termination (e.g., Intellectual Property, Indemnification).

SECTION 13 — DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” without any warranties unless explicitly stated.
We do not guarantee uninterrupted, error-free, or secure operation of the Services.

SECTION 14 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Norfae Toymi shall not be liable for:

indirect or consequential damages
lost profits
lost data
replacement costs
damages arising from use of the Services or products

Even if we are advised of the possibility of such damages, our liability remains limited.

SECTION 15 — INDEMNIFICATION

You agree to indemnify and hold harmless Norfae Toymi, Shopify, their affiliates, employees, and partners against claims arising from:

your breach of these Terms
your violation of laws or rights of third parties
your misuse of the Services

SECTION 16 — SEVERABILITY

If any provision is deemed unlawful or unenforceable, the remainder of the Terms shall still apply.

SECTION 17 — WAIVER; ENTIRE AGREEMENT

Failure to enforce any right does not constitute waiver.
These Terms, along with any policies posted on the site, constitute the entire agreement between you and Norfae Toymi.

SECTION 18 — ASSIGNMENT

You may not assign your rights under these Terms.
We may assign, transfer, or delegate our rights without notice.

SECTION 19 — GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where Norfae Toymi is headquartered.
You consent to the exclusive jurisdiction of local courts.

SECTION 20 — HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 21 — CHANGES TO TERMS

We may update these Terms at any time.
Material changes will be communicated as required by law.
Continued use of the Services constitutes acceptance of updated Terms.